Privacy Policy trust888
At trust888, we take seriously our responsibility to protect every piece of personal information you share with us. This Privacy Policy explains in detail how we collect, use, store and disclose your data — as well as the rights you hold as a member of our platform.
Our Data Protection Foundation
Six core principles that guide how trust888 handles members' personal information.
Layered Security
Your data is protected using 256-bit SSL encryption and advanced security technology to ensure your account information remains secure at all times.
Not Sold to Third Parties
trust888 does not sell, rent or transfer members' personal information to any third party for marketing purposes without your explicit consent.
Member-Controlled
You have the right to access, correct and request deletion of your personal data at any time through our support channels, which operate 24/7.
Purpose-Driven Use
Every piece of data collected is used only for the purposes clearly stated in this policy — including account management, payment processing and identity verification.
Licensing Compliance
As a platform operating under international licensing, trust888 complies with data protection regulatory requirements set by our licensing body.
Full Transparency
Any changes to this Privacy Policy will be communicated to members via email or an in-platform notice, giving sufficient time for review before the changes take effect.
By registering or using trust888 services, you agree to the terms set out in this Privacy Policy. Please read carefully before continuing to use our platform. ℹ️
Information We Collect
trust888 collects personal information from members during the registration process, identity verification, and while using platform services. The categories of information we collect include:
- Identity Information: Full name, identity card number (MyKad), date of birth and nationality.
- Contact Information: Email address, mobile phone number and mailing address where applicable.
- Financial Information: E-wallet account details, bank account number for deposit and withdrawal purposes only.
- Usage Data: Gaming activity records, transaction history, login logs and technical information about your device.
- Verification Documents: Copy of MyKad or identification document submitted during the KYC (Know Your Customer) process.
Purpose of Use
The information collected is used exclusively for the following purposes:
- Creating and managing member accounts securely.
- Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency (USDT, BTC, ETH).
- Verifying member identity to comply with anti-money laundering (AML) requirements and international licensing.
- Detecting and preventing fraudulent activity or misuse of the platform.
- Delivering effective customer support via live chat and email in Malay and English.
- Sending promotional information, bonuses and platform updates — subject to your communication preferences.
- Complying with legal obligations and regulatory body requirements.
Legal Basis for Data Processing
trust888's processing of your personal information is based on valid legal grounds, including:
- Contract Performance: Processing is necessary to provide platform services to you as a registered member.
- Legitimate Interests: We process certain data to detect fraud, maintain platform security and improve our services.
- Legal Obligation: We are required to comply with international licensing regulations, including KYC and AML requirements.
- Consent: For marketing communications, we rely on the explicit consent you provide.
Sharing Information with Third Parties
trust888 does not sell or disclose your personal information to third parties except in the following circumstances:
- Service Providers: Technical partners and payment providers that support platform operations, subject to strict confidentiality agreements.
- Authorities: Regulatory or law enforcement authorities when required by applicable law.
- Independent Audits: Licensed auditors conducting compliance reviews for international licensing purposes.
- With Your Consent: In any other situation where you have given explicit written permission.
All third parties we engage with are required to uphold the same data protection standards that we apply to ourselves.
Cookies and Tracking Technologies
The trust888 website uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions properly. Types of cookies used:
- Essential Cookies: Required for basic website operations, including login session verification. Cannot be disabled.
- Functional Cookies: Store your preferences such as language, display settings and account settings for ease of use.
- Analytics Cookies: Collect anonymous statistical data to help us understand how members use the platform and identify areas for improvement.
You can manage cookie settings through your browser settings. However, disabling essential cookies may affect login functionality and platform use.
Data Storage and Security
Your personal information is stored on servers protected by comprehensive technical and organisational security measures:
- End-to-end encryption for all transfers of sensitive information.
- Strict access controls — only authorised personnel can access members' personal information.
- 24/7 system monitoring to detect and respond to any security threats.
- Penetration testing and security audits conducted regularly by independent parties.
Data is retained for as long as your account is active, plus any additional period required by law. After that period, data will be securely deleted in accordance with established procedures.
Cross-Border Data Transfers
As trust888 operates under international licensing, your personal information may be processed or stored outside Malaysia in certain circumstances. In all such cases, we ensure that:
- Data transfers are carried out in accordance with recognised data protection guidelines and agreements.
- Data recipients outside the country are subject to equivalent confidentiality and security obligations.
- Additional protective measures are implemented to ensure your rights are upheld regardless of where data is processed.
Children's Privacy and Age Restriction
trust888 services are intended solely for individuals aged 21 and above. We do not knowingly collect or process personal information from individuals below that age limit.
Should we find that information collected belongs to an underage individual, we will take immediate steps to delete that information and close the associated account. If you are aware that someone under age has registered on our platform, please contact our customer support immediately.
Privacy Policy Amendments
trust888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technology developments. Any material amendments will be:
- Communicated to members via email to the registered address, at least 14 days before the amendment takes effect.
- Clearly displayed on the trust888 website with the effective date stated.
- Accompanied by a summary of key changes for your convenience.
Continued use of the trust888 platform after the amendment effective date is considered your acceptance of the updated terms.
How to Contact Us
For any enquiries regarding this Privacy Policy, requests to access your data, or complaints about the handling of your personal information, please contact the trust888 customer support team:
- E-mail: [email protected]
- Live Chat: Available 24/7 directly on this website in Malay and English.
We strive to answer every privacy-related enquiry carefully and thoroughly. Our experienced team is ready to help you understand your rights and how we protect your data.
Data Protection Rights for trust888 Members
As a trust888 member, you have the following rights regarding the personal information we hold about you.
Right of Access
You have the right to know what personal information we hold about you and how it is used.
Right to Rectification
If your information is inaccurate or incomplete, you have the right to request a correction at no charge.
Right to Erasure
Under certain circumstances, you have the right to request that your personal data be permanently deleted from our systems.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
Right to Portability
You have the right to receive your personal data in a machine-readable format for transfer to another provider.
Right to Restriction
You may request that we restrict the processing of your data during an ongoing review or dispute.
Right to Withdraw
Any consent you have given for data processing may be withdrawn at any time through our support team.
Right to Complain
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the relevant authority.
Questions About Privacy
Ready to Get Started with trust888?
Register your account today and enjoy a 100% welcome bonus of up to RM888 — with the assurance that your personal data is protected under our Privacy Policy.