Terms and Conditions of Use trust888
This document sets out the binding conditions between trust888 and every user who registers or uses this platform. Please read all of these terms carefully before creating an account or making any transaction.
Our Platform's Core Principles
Six pillars that shape how trust888 operates and protects its members.
Information Security
All member personal data is stored with high-grade encryption. trust888 does not share user information with third parties without consent, except where required by law.
Member Eligibility
Registration is open to individuals aged 21 and above only. trust888 reserves the right to request identity verification at any time to ensure compliance with this requirement.
Financial Transactions
Minimum deposit of RM50 and minimum withdrawal of RM100 are processed within 5-30 minutes via Touch 'n Go eWallet, DuitNow, FPX, Boost and listed cryptocurrencies.
Bonus Terms
Each bonus offer is subject to clear wagering requirements. The 100% welcome bonus of up to RM888 comes with a 15x wagering requirement on the bonus amount before a withdrawal can be made.
Ongoing Support
The trust888 customer service team is available 24/7 via live chat and email in Malay and English to assist with any account or transaction enquiries.
International Licensing
trust888 operates under a recognised international licence, ensuring fair, transparent gameplay that meets global online gambling industry standards.
1. Acceptance of Terms
By registering an account, logging in, making a deposit, or using any service provided by trust888, you hereby fully and unconditionally agree to all terms and conditions contained in this document together with all related policies.
If you do not agree with any part of these terms, you are required to stop using the platform immediately. Continued use after any amendment to these terms is considered full acceptance of those changes.
2. User Eligibility
To register and use trust888 services, you must meet the following requirements:
- Be at least 21 years old on the date of registration.
- Be an individual with full legal capacity to enter into a binding agreement.
- Not be on an active self-exclusion list on any gambling platform.
- Not be registering on behalf of a third party, including family members or acquaintances.
- Not be a resident of any jurisdiction that strictly prohibits online gambling.
trust888 reserves the right to request identity verification documents including a copy of MyKad, bank statements or other supporting documents at any time. Accounts that fail to comply with the verification process may be suspended or terminated.
3. Account Management
Each user is permitted to hold one account only. Owning multiple accounts — whether using different names, emails or other information — is strictly prohibited and may result in the closure of all accounts involved without any refund of balances.
You are fully responsible for keeping your account username and password confidential. trust888 will not be liable for any loss arising from unauthorised access resulting from a user's negligence in protecting their login information.
- Notify 24/7 customer support immediately if you suspect your account has been accessed without authorisation.
- Do not share your login details with anyone, including trust888 staff.
- Update your password regularly for better security.
- trust888 will never contact you to request your password through any channel.
4. Deposits and Withdrawals
All financial transactions on the trust888 platform are processed in Malaysian Ringgit (RM/MYR) except for payments made using cryptocurrency at the equivalent value.
- Minimum deposit: RM50 per payment method.
- Minimum withdrawal: RM100 per transaction.
- Withdrawal processing time: 5 to 30 minutes after approval.
- Accepted methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost and cryptocurrency (USDT, BTC, ETH).
Withdrawals may only be made to the same account or payment method used for the deposit. trust888 reserves the right to request additional verification before approving large or unusual withdrawals for security and compliance purposes.
5. Bonus and Promotion Terms
trust888 offers various bonuses and promotions from time to time. Each offer is subject to specific wagering requirements that must be met before a withdrawal from the bonus balance is permitted.
100% Welcome Bonus of up to RM888:
- Bonus equal to 100% of the first deposit amount, up to a maximum of RM888.
- Wagering requirement: 15x the bonus amount received.
- Calculation example: Deposit RM100 — bonus RM100 — balance RM200 — wagering required RM100 × 15 = RM1,500.
- Maximum example: Deposit RM1,800 — bonus RM888 — balance RM2,688 — wagering required RM888 × 15 = RM13,320.
Bonus abuse — including creating multiple accounts to claim bonuses repeatedly or using betting strategies designed to meet wagering requirements at minimum risk — is considered fraud and will result in account closure and cancellation of all bonuses.
6. Fair Play and Integrity
trust888 is committed to a fair and transparent gaming experience. All games available on the platform use certified random number generators or are streamed live from licensed studios to ensure unbiased outcomes.
The following actions are considered integrity violations and may result in immediate account closure:
- Using automated software, bots or scripts to play on behalf of a user.
- Manipulating software or attempting to hack the platform's systems.
- Collusion between players to exploit games or bonuses.
- Any form of fraud, identity falsification or money laundering.
7. VIP Programme and Cashback
The trust888 VIP programme consists of five tiers — Bronze, Silver, Gold, Platinum and Diamond — with different weekly cashback rates according to each level:
- Bronze: Weekly cashback of up to 0.2%
- Silver: Weekly cashback of up to 0.4%
- Gold: Weekly cashback of up to 0.6%
- Platinum: Weekly cashback of up to 0.8%
- Diamond: Weekly cashback of up to 1.0%
Progression through VIP tiers depends on consistent betting activity over time. trust888 reserves the right to review and adjust the VIP programme terms by giving reasonable notice to affected members.
8. Account Closure and Suspension
trust888 reserves the right to suspend or close a user's account without prior notice if:
- There is evidence of fraud, abuse or illegal activity.
- The user fails to meet identity verification requests within the stipulated period.
- The account is found to have breached any provision of these terms.
- There are instructions from the relevant authorities.
Users may also voluntarily close their own account at any time by contacting customer support. Any eligible balance will be returned after the review process has been carried out.
9. Limitation of Liability
trust888 will not be liable for any indirect, incidental or consequential loss arising from the use of the platform, including service disruptions caused by factors outside its control such as internet outages, power failures or third-party system failures.
This platform is provided "as is" and trust888 makes no guarantee that the service will always be free from disruptions or technical errors. In such cases, trust888 will work to restore the service as quickly as possible and will consider valid complaints from affected users.
10. Governing Law and Jurisdiction
trust888 operates under an international licence and is subject to the laws and regulations of the jurisdiction that issued it. Users are responsible for ensuring that their participation in online gaming is lawful under the local laws applicable to them.
Any disputes arising from the use of this platform will be resolved through a mutually agreed arbitration process, subject to the jurisdiction stated in the trust888 licence.
- 1. Acceptance of Terms
- 2. User Eligibility
- 3. Account Management
- 4. Deposits and Withdrawals
- 5. Bonus and Promotion Terms
- 6. Fair Play and Integrity
- 7. VIP and Cashback Programme
- 8. Account Closure
- 9. Liability Limits
- 10. Governing Law
Questions about these terms? Contact trust888 customer support via 24/7 live chat.
Frequently Asked Questions
Answers to common questions about trust888 terms and conditions.
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